Shipping & Processing Information
Processing Your Order & Pre-ship Lead Times
It is our commitment to process your order as quickly as possible. Order processing times may vary based on the stock availability of items ordered. Some items sent directly from our suppliers may take longer, and items place on the same ordered may not always ship together. Items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at the same time.
Production times on Custom Orders vary by supplier. Most suppliers Custom Order Merchandise pre-ship lead time is 45 – 60 Days. Please refer to the shipping tab of the product to see the estimated pre-ship lead time. If there is a delay beyond the standard pre-ship lead time, we will notify you by mail or email.
Items marked as "Free Shipping" on the product page will ship free of charge. There will not be any extra charges on "Free Shipping Items" unless you request additional services. In order to offer you the best value and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States.
Certain products we offer do carry associated shipping charges either per item or per order amount. These products do not display the "Free Shipping Icon" on the product page and the total shipping charges will be detailed on the shopping cart page prior to checkout.
|U.S SHIPPING CHARGES PER ADDRESS
|Up to $15.00
|$15.01 to $25.00
|$25.01 to $45.00
|$45.01 to $65.00
|$65.01 to $90.00
|$90.01 to $125.00
|$125.01 to $200.00
|$200.01 to $5,000
|$5,000.01 and over
* % of merchandise total
How Will My Order Ship?
Your order will ship using the quickest and most dependable method available. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with the highest quality delivery experience. Klingmans allows you to buy with the confidence knowing that your order will be delivered promptly, safely, and to your complete satisfaction.
Shipping Within Our Service Area
Our company services the entire State of Michigan. All items that are to large to ship as Small Parcel will be shipped on our own truck. Our shipping route is configured to service specific regions on select days. Special arrangements can be request, however this may delay the delivery time. We will give you a time window for regular delivery. Due to delivery volume, a time guarantee cannot be made. Any change in the delivery date must be made 48 hours in advance. On delivery day, please have the room cleared to make room for your new furniture. We place the items in the home, fully assembled (excluding ready-to-assemble) and remove packing materials.
Shipping Outside Our Service Area
We also have established solid relationships with premier delivery agents to service all other areas nationwide. You will be notified via email when your order ships. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems abnormal with the progress of the shipment.
We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and various levels of White Glove services.
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 7 business days (1 to 10 business days for USPS) after it leaves the warehouse.
An adult signature is not required for small parcel deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Delivery to a business address
For small parcel shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday through Friday only. A signature will be requested on delivery. The carrier is not required to match the receiver’s signature to the name on the package.
Truck Freight - Back of Truck
Many items we sell cannot ship via a Small Parcel carrier because of the size and weight. These items must ship via a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for transporting the product from the back of the truck into your house. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most shipping companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
An IMPORTANT NOTE about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need additional help to unload it. Most truck freight companies offer additional services to help you transport items from the truck into your house. Understand that in most cases these services will carry an additional charge. Once we email you the tracking information you can contact the shipper directly to inquire about any additional services. Any additional services will be on a charge basis and will be billed to your credit card.
Truck Freight Threshold
This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. Additional services will be on a charge basis and will be billed to your account.
White Glove Freight Service Levels
White Glove Bronze Service Level
The Bronze Service Level provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product will be left in your garage. If you do not have a garage the product will be left in your front entrance, or mudroom. If you live in an apartment building or condo the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging and unpacking is the customer’s responsibility.
White Glove Silver Service Level
The Silver Service Level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging.
White Glove Gold Service Level
The Gold Service Level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
White Glove Platinum Service Level
The Platinum Service Level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and items requiring longer assembly periods are available as additional services which would involve additional charges. Please contact us prior to shipment if you feel you may require these services. All additional services will be on a charge basis and will be billed to your credit card.
When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.
One other important thing to remember about white glove freight is that you MUST inspect the product and any packaging at the time of delivery. If there is any damage to either the product or the carton, or if there is any reason for you to be at all concerned about damage, please indicate "PRODUCT or CARTON DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easier to take care of any problem.
When Will My Order Arrive?
Each product on our websites has a pre-ship processing time, which is the number of business days it will take for your order to be processed and prepared for shipment from the warehouse or distribution center. Because our products are from manufacturers throughout North America, the pre-ship processing time will vary according to the individual manufacturer’s policies and general practices. For example, some warehouses will stock items that can be shipped within 24 hours, while other distribution centers might require 1 to 2 weeks. To give you an idea of when it will leave the warehouse, check the "Pre-Ship Processing Time" listed on the delivery tab of the item you ordered.
Actual delivery of your order will take the following additional amount of time to arrive depending on the method of shipping for your specific purchase:
For All Small Parcel shipments: Depending on your location in relation to the shipping warehouse, after the product leaves the warehouse or distribution center, you will receive your item approximately between 1 and 7 business for couriers and 1 to 10 business days for USPS.
For All Truck Freight shipments: After your order has been shipped, the item will be delivered in approximately 3 to 10 days. If the item is being delivered to a residential address, an appointment for a delivery time will be made upon the arrival of your order at the local terminal. For deliveries to a commercial address, generally no appointment will be made. However, if you anticipate that there will not be someone to accept the delivery on delivery day, please call us so we may assist in arranging an appointment.
For White Glove Freight shipments: Since extra steps are taken to ensure that your order is delivered in premier condition, delivery will generally take from about 1 to 4 weeks, not including the pre-ship processing time required for your order to leave the warehouse or distribution center. Although White Glove orders are handled as carefully as possible throughout transit, we still require that each white glove order is inspected at the delivery agent before it is delivered to your door. You will be contacted by a delivery clerk to arrange for a delivery time. Please allow for a 2- to 5-hour block of time, Monday through Friday regular business hours; Saturday deliveries are made by special arrangement only and are not always possible.
Currently we only ship orders to destinations in North America. We are not able to ship products to Hawaii, Alaska or Puerto Rico.
What If My Order Is Damaged?
We understand that once you have placed your order, you want to receive it as quickly as possible and in perfect condition. Our manufacturers’ products are carefully packaged to withstand the journey from the warehouse to your home. In the unlikely event that your order does not reach you in optimum condition, please notify Klingman’s Service Department immediately at 1-8-KLINGMANS if a product is damaged, incorrect or has missing parts and we will gladly assist you. If you would prefer not to accept a replacement, you may still return the item for credit under our Standard Return Policy.
For damaged orders shipped by Truck Freight or White Glove service, please follow the procedure outlined below:
Always thoroughly inspect the package and its contents prior to signing for delivery. Please keep in mind that while the outside packaging may appear damaged, many times the item inside is successfully protected by the cushioning materials in the container and may be perfectly intact. Do not refuse your order based only on an external inspection of the packaging. We require any damage to be noted on the shipping documents in order to have the manufacturer supply any free replacement parts. If the carrier will not allow you to inspect, write 'RECEIVED – NOT INSPECTED' on your delivery receipt, and inspect the items as soon as possible. Please note that if your order is refused, it will be viewed as a return and credit will be issued under our standard return policy.
Even if the package appears only slightly damaged, it is very important to write “PACKAGE DAMAGED” on the sheet you will be asked to sign at the time of delivery. A scratch on the box could mean a scratch on your purchase, and we want to help you fix that as quickly and trouble free as possible. Should any issue be discovered later on, the more documentation available, the easier it will be for Klingman's Service Department to resolve any issue.
For orders shipped by any other method including USPS, FedEx and UPS, which may not require a customer’s signature, if parts are found missing or damaged after packages have been accepted, contact Klingman’s Service Department immediately to report any missing or damaged parts to arrange replacement.
When placing a replacement request, speed is of the utmost importance as most carriers only allow 48 business hours from the time of delivery for parties to file freight claims. Please contact us within 48 hours to report any damage, defect, loss or shortage of items on your order. Please note that the manufacturer may be unable to supply replacement items if too much time has elapsed between your delivery and the reporting of damage to Klingmans Service Department.
If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us toll-free at 1-8-KLINGMANS.